2jet Privacy Policy

1. Who We Are

This Privacy Policy applies to the 2jet online casino and sports betting platform, accessible at 2jet.club (the "Platform"). For the purposes of this Policy, 2jet is the data controller responsible for the personal information collected and processed through the Platform.

2jet operates as an online gaming platform serving players in Pakistan and internationally, offering cricket betting, casino games, slots, live dealer tables, and arcade products, with all transactions denominated in PKR. Where you have questions about this Privacy Policy or how 2jet handles your personal data, you may contact us using the details in Section 13.

2. Personal Data We Collect

2jet collects the following categories of personal data from its registered players and platform users:

2jet does not intentionally collect sensitive personal data beyond what is required for KYC purposes and responsible gaming obligations. Where CNIC or identity documents are submitted, they are processed and stored with enhanced security controls.

3. How We Collect Your Data

2jet collects personal data through the following means:

• Direct Submission: Information you provide when registering an Account, completing KYC verification, making deposits or withdrawals, or contacting 2jet support;
• Automated Collection: Technical and usage data collected automatically through cookies, log files, and similar tracking technologies when you access the 2jet Platform;
• Payment Processors: Transaction reference data received from Easypaisa, JazzCash, HBL, UBL, and other payment intermediaries when you make deposits or withdrawals;
• Third-Party Verification Services: Identity verification data returned by KYC service providers during the account verification process;
• Fraud Prevention Services: Device fingerprint and risk score data from fraud detection partners used to protect the integrity of the Platform.

4. Legal Basis for Processing

2jet processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and 2jet — including operating your Account, processing Bets, and handling deposits and withdrawals;
• Legal Obligation: Processing required to comply with anti-money laundering (AML) obligations, age verification requirements, and other applicable regulatory duties;
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improving 2jet services — where these interests are not overridden by your privacy rights;
• Consent: Processing for direct marketing communications, where you have given explicit consent. You may withdraw marketing consent at any time via your Account settings.

5. How We Use Your Personal Data

2jet uses the personal data it collects for the following specific purposes:

• To create, maintain, and administer your 2jet Account;
• To verify your identity and age (18+ requirement) through the KYC process;
• To process PKR deposits and withdrawals via Easypaisa, JazzCash, and banking partners;
• To detect and prevent fraud, collusion, money laundering, and prohibited conduct on the Platform;
• To provide 24/7 English-language customer support and resolve disputes;
• To monitor and enforce responsible gaming obligations, including operating deposit limits and self-exclusion tools;
• To send transactional communications: deposit confirmations, withdrawal receipts, account security alerts;
• To send marketing and promotional communications where you have provided consent, including 2jet bonus offers and promotions;
• To improve the 2jet Platform, personalise game recommendations, and analyse usage patterns;
• To comply with applicable legal and regulatory obligations.

6. Sharing Your Data

2jet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. 2jet may share your data with the following categories of recipients, strictly as necessary:

• Payment Processors: Easypaisa, JazzCash, HBL, UBL, Meezan Bank, Bank Alfalah — to process your financial transactions;
• KYC / Identity Verification Providers: Third-party verification services used to confirm your identity and age compliance;
• Fraud Prevention Services: Security and fraud detection partners who help 2jet protect player accounts and platform integrity;
• Game Software Providers: Licensed game studios whose software powers certain 2jet casino and slot products — typically receive anonymised session data only;
• Legal Authorities: Where required by applicable law, court order, or regulatory request, 2jet may disclose personal data to law enforcement or regulatory bodies;
• Corporate Transfers: In the event of a merger, acquisition, or sale of 2jet's business, player data may be transferred to the acquiring entity subject to equivalent privacy protections.

All third-party service providers who process personal data on behalf of 2jet are bound by contractual data processing agreements and are prohibited from using your data for their own purposes.

7. Cookies & Tracking Technologies

2jet uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:

• Essential Cookies: Strictly necessary for the Platform to function — maintaining your login session, remembering language preferences, and enabling secure transactions. These cannot be disabled without breaking core Platform functionality.
• Analytics Cookies: Used to understand how players use the 2jet Platform — which pages are visited most, where errors occur, and how navigation flows are used. Data collected is aggregated and anonymised.
• Functional Cookies: Remember your preferences such as your last-played game category or display settings to personalise your 2jet experience.
• Marketing Cookies: Used (with your consent) to deliver relevant 2jet promotions. You may opt out of marketing cookies via your Account settings.

You may manage cookie preferences through your browser settings. Disabling essential cookies will impair your ability to use the 2jet Platform. 2jet does not use third-party advertising networks or cross-site tracking for advertising purposes.

8. Data Retention

2jet retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. Specific retention periods are as follows:

• Account Data: Retained for the duration of your active Account plus a minimum of 5 years following Account closure, to comply with anti-money laundering and regulatory record-keeping obligations;
• KYC Documents: Retained for a minimum of 5 years from the date of verification or Account closure, whichever is later;
• Transaction Records: Retained for a minimum of 5 years for AML compliance purposes;
• Support Communications: Retained for 2 years after the closure of each support case;
• Marketing Consent Records: Retained for the duration of your Account and for 3 years following Account closure or withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a way that prevents re-identification.

9. Data Security

2jet implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the 2jet Platform is encrypted in transit;
• Password Hashing: Passwords are cryptographically hashed using modern algorithms before storage — plain-text passwords are never stored or accessible to 2jet staff;
• Two-Factor Authentication: Available to all registered 2jet players and strongly recommended for accounts connected to Easypaisa or JazzCash wallets;
• Access Controls: Access to personal data within 2jet's systems is restricted to authorised personnel on a need-to-know basis with full audit logging;
• Intrusion Detection: Continuous monitoring for unusual access patterns, suspicious login attempts, and potential security incidents.

No data transmission over the internet can be guaranteed as completely secure. While 2jet takes all reasonable steps to protect your data, you also bear responsibility for maintaining the security of your Account credentials.

10. Your Privacy Rights

As a 2jet player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact 2jet support at the details in Section 13:

• Right of Access: You may request a copy of the personal data 2jet holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data held in your Account;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 2jet's legal retention obligations;
• Right to Restriction: You may request that 2jet restrict processing of your data in certain circumstances, such as while a dispute is being investigated;
• Right to Data Portability: You may request your personal data in a structured, machine-readable format;
• Right to Object: You may object to processing of your data for direct marketing purposes at any time, without needing to provide a reason;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

2jet will respond to all valid data rights requests within 30 calendar days. Identity verification may be required before fulfilling access or portability requests.

11. Children's Privacy

The 2jet Platform is strictly intended for users aged 18 and above. 2jet does not knowingly collect personal data from individuals under the age of 18. Age verification is performed during the KYC process for all withdrawing players.

If 2jet becomes aware that personal data has been collected from a person under 18, that Account will be immediately suspended, all associated data deleted or anonymised, and any deposited funds returned where technically feasible. If you believe a minor has created a 2jet Account, please contact our support team immediately.

12. Changes to This Privacy Policy

2jet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform features. Where changes are material, 2jet will notify registered players by email and/or by posting a prominent notice on the Platform prior to the updated Policy taking effect.

The "Last Updated" date at the top of this page reflects when the most recent material changes were made. Continued use of the 2jet Platform following the effective date of any updated Privacy Policy constitutes acceptance of the revised terms.

13. Contact Us

For any questions, concerns, or data rights requests related to this Privacy Policy, please contact the 2jet data team:

• Email: [email protected] — please include "Privacy Request" in your subject line
• Live Chat: Available 24/7 within the 2jet Platform after login
• Response Time: We aim to acknowledge all privacy requests within 3 business days and provide a full response within 30 calendar days